FRONTLINER SERVICE PROCEDURE AT BSI BANK BANDA ACEH DAUD BEUREUEH 2 BRANCH OFFICE DURING THE COVID 19 PANDEMIC

Authors

  • Nurhayati Politeknik Kutaraja
  • Zahriatul Aini Politeknik Kutaraja

Keywords:

Service Procedures, Frontliners, Pandemic Covid19

Abstract

Frontliner services play an important role in a company to serve customers according to customer needs so that it becomes a reference in improving the company. This study aims to see and describe frontline service procedures at Bank Syariah Indonesia, the Daud Bereueh 2 Banda Aceh Branch Office during the COVID-19 pandemic. The types of data used in this study are primary and secondary data sourced from internal and external data systems. The data collection method used is observation using the descriptive method as a method of data analysis. The results of this study show that frontline services during the Covid-19 pandemic were carried out with the help of technology and regulations during the Covid 19 period and
a comparison of frontline services at the BSI Bank David Bereueh 2 Branch Office for service elements is in line with the results of the study but there is one element that needs to be improved again, namely the ability (ability) in the category of understanding good communication.

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Published

2023-07-31

How to Cite

Nurhayati, & Zahriatul Aini. (2023). FRONTLINER SERVICE PROCEDURE AT BSI BANK BANDA ACEH DAUD BEUREUEH 2 BRANCH OFFICE DURING THE COVID 19 PANDEMIC. Jurnal Manajemen, Ekonomi, Keuangan Dan Akuntansi, 4(1), 086–098. Retrieved from https://ejurnal.poltekkutaraja.ac.id/index.php/meka/article/view/279

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